Kerbside Intelligence Privacy Policy
Last Updated: 03.03.2026
About This Policy
This Privacy Policy explains how Kerbside Intelligence Pty Ltd collects, uses, stores and discloses personal information when individuals interact with our services.
Kerbside Intelligence Pty Ltd
ABN 85 691 345 758
Suite 324, 5 Lime Street
Barangaroo NSW 2000 Australia
Kerbside Intelligence is referred to in this policy as Kerbside, we, us or our.
This policy applies to all Kerbside products, platforms and services including but not limited to:
- Kerbside Intelligent Meters
- Kerbside Intelligent Mobile
- Kerbside Intelligent Sensors
- Kerbside Intelligent Enforcement
- Kerbside Intelligent Payments
Kerbside complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What Information We Collect
Kerbside collects personal information that is reasonably necessary to provide and operate our services.
Information you provide
This may include:
- Full name
- Email address
- Mobile phone number
- Vehicle registration numbers
- Account login details
- Customer support communications
- Account preferences
Providing certain information may be optional depending on the service used.
Payment Information
Payments made through Kerbside services may be processed through third party payment providers. These may include payments made through:
- Kerbside Intelligent Meters
- Kerbside Intelligent Mobile
- Payment information such as card numbers and security codes are processed by PCI DSS compliant payment processors.
- Kerbside does not store full credit or debit card numbers.
Information Collected Automatically
When interacting with Kerbside platforms we may automatically collect certain information including:
- Device type
- IP address
- Browser type
- Location information where enabled
- System usage information
- Transaction history
- Session and authentication information
This information helps us operate and improve our services.
Information Collected Through Parking Systems
Kerbside technology may collect operational data when individuals use parking infrastructure operated by our clients.
This may include:
- Vehicle registration numbers
- Parking location
- Parking session start and end times
- Payment status
- Meter transaction records
- Parking sensor occupancy events
- Enforcement compliance information
Where possible this information is de identified when used for analytics and reporting.
Why We Collect Information
Kerbside collects and uses personal information to:
- Create and manage user accounts
- Process parking payments and transactions
- Deliver parking and mobility services
- Provide customer support
- Issue receipts and confirmations
- Support parking enforcement and compliance
- Detect fraud and misuse of services
- Comply with legal obligations
- Improve system performance and reliability
- Provide operational analytics to parking operators
Kerbside does not sell personal information to third parties.
Disclosure of Personal Information
Kerbside may disclose personal information to:
- Parking operators or councils administering parking areas
- Payment processors and acquiring banks
- Cloud hosting providers
- Technology service providers
- Fraud prevention and security services
- Government authorities where required by law.
Where information is shared with parking operators it is limited to information reasonably necessary to support the operation of the parking service such as vehicle registration number, transaction time, location and payment status.
Data Storage and Security
Kerbside takes reasonable steps to protect personal information from misuse, loss and unauthorised access.
Security measures may include:
- Secure cloud infrastructure
- Encryption in transit and at rest
- PCI compliant payment processing
- EMV compliant payment terminals
- Role based access controls
- System monitoring and logging
While we take reasonable steps to protect information no online system can guarantee absolute security.
Data Retention
Kerbside retains personal information only for as long as necessary to:
- Maintain active accounts
- Provide services to parking operators
- Comply with contractual obligations
- Meet legal, financial and regulatory requirements
- Investigate fraud or disputes
When personal information is no longer required it may be securely deleted or de identified.
Privacy by Design
Kerbside incorporates privacy protections into the design and operation of its systems.
These practices include:
- Collecting only the information necessary to provide services
- Restricting access to authorised personnel
- Protecting information through technical and organisational safeguards
- Using de identified information for analytics where possible
These principles apply across Kerbside platforms including Kerby, parking infrastructure systems, operator portals and analytics platforms.
Access and Correction
Individuals may request access to personal information held by Kerbside and may request correction of inaccurate or outdated information.
Requests should be directed to:
Kerbside will respond within a reasonable timeframe in accordance with Australian privacy law.
Overseas Disclosure
Some Kerbside service providers such as cloud hosting or analytics platforms may store or process data outside Australia.
Where this occurs Kerbside takes reasonable steps to ensure those providers comply with privacy standards consistent with Australian law.
Marketing Communications
Kerbside may send service-related communications including:
- Parking session notifications
- Receipts and confirmations
- Account notifications
- System updates
Marketing communications will only be sent where individuals have consented or where permitted by law.
Individuals may unsubscribe from marketing communications at any time.
Cookies and Tracking Technologies
Kerbside websites and web-based applications may use cookies and similar technologies to:
- Maintain login sessions
- Improve system performance
- Analyse usage patterns
Users may disable cookies through their browser settings.
Data Breach Notification
Kerbside maintains procedures to respond to suspected data breaches.
If a data breach occurs that is likely to result in serious harm Kerbside will comply with the Notifiable Data Breaches scheme under the Privacy Act.
This may include:
- Investigating and containing the breach
- Notifying affected individuals
- Notifying the Office of the Australian Information Commissioner where required
Law Enforcement Requests
Kerbside may disclose personal information where required or authorised by law including in response to:
- Court orders or subpoenas
- Law enforcement requests
- Regulatory authority requirements
Disclosure will be limited to the information reasonably necessary to comply with the request.
Changes to This Policy
Kerbside may update this Privacy Policy from time to time. The latest version will always be published on the Kerbside Intelligence website.
Contact
Kerbside Intelligence Pty Ltd
Suite 324, 5 Lime Street
Barangaroo NSW 2000 Australia
Phone: 1300 307 441
Email: [email protected]
